Welcome to the Communication and Professionalism Skills for Techies Course
Bridge the gap between technical expertise and Customer Service for workplace success
Participant Fee: USD 350 or Tshs. 900,000/=
Training Dates:
December 01 – December 04 (4 Days)
Venue: Arusha Tanzania
Target Group
All customer-oriented Officers such as IT help desk officers, Customer care officers, Call centre officers, Office Executive Assistants, Data Collection Officers, Marketing Officers etc.
Communication and Professionalism Skills for Techies Course is designed to help Professionals in technical roles communicate effectively and behave professionally in the workplace. It is all about interpersonal abilities that help professionals understand customers or users, solve their problems and build trust.
When these skills are mastered, positive experience will be created that will in return retain beneficiaries and accelerate business growth
The following areas will be covered during this course:
Why is it important for Tech and Customer-oriented Professionals?
Technical expertise alone is often not enough to succeed at work place and career. Developers for example, may create an excellent solution but struggle if they cannot explain it to a client. An IT professional may have strong technical knowledge but need good communication skills to work effectively with a team to achieve collective objective of the organization.
The course therefore will help techies turn technical knowledge into clear communication, stronger teamwork, better workplace relationships, and greater career success.
Assessment
Participants will be assessed through:
- Role-Playing Scenarios
- Discussion and Presentations
Certification
Upon successful completion, participants who attend at least 90% of the training will receive a Certificate of Completion in Communication and Professionalism Skills for Techies, demonstrating clear business communication skills achieved.